Frequently asked questions

All our bridal robes and nightgowns are designed and made by hand, in the traditional way.

Each piece, although not made to measure, is made by hand, one by one, with all the care and experience that defines María Palomo Couture, and always made to order (we don't hold stock).

That is why delivery times are approximately 10 to 30 days from the date of your purchase.

However, if you need your order to be sent by a specific date, contact us at info@mariapalomocouture.com and we will let you know whether an express dispatch is possible.

Yes, the price you see on each item is the final price (shipping included).

Our handmade bridal nightwear brand is built on the quality of the pieces we make by hand and with all our care.

Quality and elegance are our signature.

So, if the item(s) you buy arrive damaged, we will refund the amount paid, no questions asked, as long as you have not requested a personalised embroidery on the robe you chose.

However, so that you can make the return at no cost, you need to follow these steps:

On the day you receive it, if you open the packaging and see that the item is damaged, you need to:

• contact me by email at info@mariapalomocouture.com, attaching a photograph of the item exactly as you found it, and request its return.
• Note: it is important not to remove the tag, which will be attached to the item with a ribbon.

Any item whose return is not notified on the day of delivery will be considered accepted and it will not be possible to return it.

If the bridal robe is a gift, we will allow a longer period, as long as you tell us in the order that it is a gift.

María, is there a ‘size exchange’ option?

If you try on your robe and/or nightdress and the size you chose is not right, we can exchange it for another size without any problem. Just contact me by email at info@mariapalomocouture.com. 

However, if you are unsure between two sizes before placing your order, contact me by email and I will advise you personally. Bear in mind that all our robes are handmade to order and we can adapt them to your measurements.

The fabrics we use to make our handmade bridal nightwear are of very high quality, but they are also quite delicate.

As each item is made in a different fabric, inside the packaging you will find a personalised card for the robe and/or nightgown you have chosen, with specific care instructions for its fabric and lace appliqués.

If the robe you choose has the option of a personalised embroidery on the sleeve or the belt (name and surname or initials, and the wedding date, in sand colour), the embroidery has an additional cost of €39.

If we personalise your robe with an embroidery, the returns policy does not apply to that item.

So, once you select the option to add a personalised embroidery on the sleeve/belt of your robe, we will get in touch with you so you can tell us the details you want embroidered, to avoid any typographical error.

You can also email us at info@mariapalomocouture.com to tell us which details you would like in your personalised embroidery.