Returns and exchanges policy

Every piece is sewn by hand in our atelier in Seville, and made to order. Even so, we want you to buy with complete peace of mind: here we explain, with no small print, what you can do if something doesn't turn out as you expected.

You have 14 days to change your mind

You can cancel your purchase (in legal terms, withdraw from it) without giving any reason, within 14 calendar days after the day you receive your order, as recognized by article 102 of Spain's General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007). Just let us know within that period and send the piece back to us within 14 days of telling us.

For a full refund, the piece must come back unworn, unwashed and with its label still attached. Please send it back in its wrapping, well protected.

Try it on, yes. Wear it, no

You can try it on carefully at home, just as you would in a shop fitting room. Wearing it is a different matter: once a piece has been worn at your wedding or at any other event, it's no longer new and we can't put it back on sale.

In that case, article 108.2 of the same law allows us to deduct from your refund any loss in value caused by handling the piece beyond what's needed to establish its nature and characteristics, and for a piece that has been worn, that loss is practically total. If it comes back washed, ironed, with make-up or perfume on it, or without its label, we may also deduct whatever loss in value that causes.

We'd rather be honest with you, especially if your wedding falls within those 14 days: once the piece has been worn, returning it no longer makes sense. If you have any doubts about the size or the design, write to us before the big day and we'll sort it out together.

Personalized pieces can't be returned if you change your mind

Article 103(c) of the same law excludes from the right of withdrawal ‘the supply of goods made to the consumer’s specifications or clearly personalized’. For us, that means:

• Pieces with personalized embroidery (initials, a name or a date).
• Pieces made to your measurements.

We remind you of this before you pay, so it's clear from the start. If your order includes several pieces, the others can be returned as normal.

If the size isn't right

Our robes have a loose fit, but sometimes the size just isn't quite right for you. Write to us within those same 14 days with your order number and the size you need, and we'll get the exchange ready.

There's no charge for making the new size and we pay to send it to you; you only cover the cost of sending the first one back. If you're unsure between two sizes, write to us before you buy: we'll advise you so you get it right the first time.

Who pays for return shipping

• If you change your mind or exchange the size: you pay for sending it back. As a guide, between €6 and €12 within Spain and around €35 from elsewhere in Europe, depending on the courier you choose; from further afield, it depends on your country.
• Delivery to you: if you paid for delivery and you cancel your purchase, we refund the standard delivery cost together with the price of the piece. Delivery within Spain is free, so there's nothing to refund there.
• If the piece arrives damaged or faulty, or isn't what you ordered: we pay for everything. It costs you nothing.

Article 108.1 of the same law allows the cost of sending it back to fall on you, as long as we tell you before you buy, as we're doing here. You can use any courier you like. Please send it with tracking, so we both know where the package is.

How to return or exchange, step by step

1. Email us at info@mariapalomocouture.com with your order number and whether you'd like to return it or exchange the size. If the piece arrived damaged, attach a photo.
2. We'll reply with the address to send it to and, if it's an exchange, we'll make it again in your size.
3. Send us the piece with its label and in its wrapping.
4. As soon as we receive it and check that everything is in order, we'll confirm by email.

Your refund

As required by article 107, we refund everything you paid us, including standard delivery, no later than 14 calendar days after you tell us you're canceling. We may wait until we've received the piece, or until you send us proof that you've sent it back, whichever comes first. Import duties or taxes paid to the courier or to customs on delivery don't come to us, so we can't refund them.

The refund goes back to the same payment method you used to buy. Please bear in mind that banks usually take 5 to 10 business days to show it. If you paid in installments with Klarna, Klarna will adjust your installments and confirm this with you directly.

If you chose a delivery option faster than standard delivery, we refund the cost of standard delivery.

Faulty pieces and guarantee

All our pieces come with the 3-year legal guarantee for lack of conformity under Spanish law, and this doesn't limit any rights you have under the consumer law of the country where you live. If a fault appears, write to us: we'll repair it, replace it or refund your money, as the law provides, and we'll cover the costs.

Please bear in mind that the small variations that come with handmade work (the drape of the fabric, a piece of lace placed by hand) aren't faults: they're the mark of the atelier.

Withdrawal (cancellation) form

You don't have to use it (an email is enough), but you're entitled to it. You can copy it and send it to us:

To María Palomo Romero (María Palomo Couture), Avenida República Argentina 10, 1º Izquierda, 41011 Sevilla, Spain · info@mariapalomocouture.com

I hereby give notice that I withdraw from (cancel) my contract of sale of the following goods: __________
Order no.: __________ · Received on: __________
Name of consumer: __________ · Address of consumer: __________
Date: __________ (and signature, if sent on paper)

Delivery times

We sew each piece in the order it comes in: it usually leaves the atelier 7 to 15 days after you buy. Transit time depends on your country, and you'll see the estimated delivery dates at checkout, before you pay. If you need it by a particular date, write to us before you buy and we'll confirm whether we can make it.

Complaints

If something hasn't gone right, please write to us first: we're a small atelier and it's real people who reply. If you're still not satisfied, you can ask us for the official complaints form of the Andalusian regional government (hoja de quejas y reclamaciones) and hand it in on paper at our address in Seville or send it electronically to info@mariapalomocouture.com. You can also contact the consumer affairs services in Andalusia, where we're based, or, if you live in another EU country, the European Consumer Centre in your country.

This policy follows Spanish consumer law. It doesn't limit any rights you have under the consumer law of the country where you live.

Where to write to us

María Palomo Couture · Avenida República Argentina 10, 1º Izquierda · 41011 Sevilla, Spain
info@mariapalomocouture.com · +34 954 33 40 52

Last reviewed: September 2026.